Refund & Cancellation

Refund & Cancellation Policy

We believe in fairness and transparency. Here’s exactly how billing, cancellations, and refunds work at BrieflyGo.

Quick Summary

✅ Free plan — no charge, cancel anytime by simply not using the service.
✅ Paid plans — cancel anytime; access continues until the end of the billing period.
✅ Refund window — 7 days from first charge if you have not used more than 3 paid scans.
❌ Partial refunds for partially used billing months are not available.

Subscription Billing

BrieflyGo offers monthly subscriptions (Professional at $20/mo and Business at $40/mo). Subscriptions are billed automatically on the same date each month via Stripe, our payment processor. You will receive an email receipt for each billing cycle.

How to Cancel

You can cancel your subscription at any time from your Dashboard → Billing. Cancellation takes effect at the end of the current paid period — you retain full access until then. No partial refund is issued for the unused remainder of a billing month.

Refund Eligibility

You are eligible for a full refund if all of the following apply:

You request a refund within 7 calendar days of your first payment.
You have used 3 or fewer paid scans in that billing period.
You have not previously received a refund from BrieflyGo.

Refunds are processed to the original payment method within 5–10 business days. To request a refund, email [email protected] with the subject line “Refund Request” and your registered email address.

Non-Refundable Cases

Requests made more than 7 days after the billing date.
Accounts that have used more than 3 paid scans in the billing period.
Renewals — if you forget to cancel before the renewal date, the resulting charge is not refundable unless covered by the 7-day window above.
Promotional, trial, or discounted plans unless explicitly stated otherwise.

Credit & Scan Rollover

Unused scans from a billing period do not roll over to the next month. There is no monetary value associated with unused scans and they cannot be refunded.

EU & UK Statutory Rights

If you are a consumer resident in the European Economic Area (EEA) or United Kingdom, you have a statutory 14-day right of withdrawal from the date of your first payment. This statutory right operates separately from our standard 7-day refund window and cannot be waived in advance.

If you have accessed paid features before the 14-day period ends, any refund will be prorated to deduct for the portion of the service already provided (EU Consumer Rights Directive 2011/83/EU, Art. 14(3)).

To exercise statutory withdrawal rights, email [email protected] with the subject “Statutory Withdrawal” and your registered email address.

Disputes & Chargebacks

If you believe you have been charged in error, please contact our support team before initiating a chargeback with your bank. We resolve confirmed billing errors promptly and a chargeback may delay the process.

Last updated: April 2026. Questions? Email us at [email protected].