SLA (Service Level Agreement)
99.9% uptime sounds great — until you read what counts as downtime.
SLAs promise performance — but the devil is in the exclusions, measurement windows, and remedies. BrieflyGo dissects every metric, exclusion, and credit clause so you know what you’re actually getting and what compensation you’re owed when things go wrong.
What the report finds
Risks that can be hidden in this document
Scheduled maintenance exclusions
Unlimited scheduled downtime windows mean 99.9% can still mean hours offline per week.
Credit caps
Total credits capped at 10% of monthly fee — far less than the cost of an outage to your business.
Sole remedy clause
Service credits are your only remedy — you waive the right to claim actual damages from downtime.
Monthly vs annual window
Annual SLA of 99.9% allows 8.7 hours downtime per year in a single incident — in one month.
What you gain after scanning
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